Curiosity may have killed the cat, but a wise (wo)man can learn more from a foolish question than a fool can learn from a wise answer. At Magical Playground West Covina, we strive to be a great source of information for all of our guests. If you have a question regarding any of our services, we’ve got the answers you need. Browse through our list of common questions, or get in touch today to speak with a member of our staff.
Do I have to pay for re-entry?
We sell day passes, which means you will be good to come and re-enter the playground without paying again for the day. Also, if you decide to purchase a monthly, 5/10 Visits Pass, or VIP pass with us at the end of your visit, the payment you made for the day pass will count towards the pass!
Is there an age min/max for children?
We have baby toys for younger children, and we charge for children 3 months and up. Our policy is "you play, you pay", and by three months, they are ready to make magical memories with the toys we offer. No one is too old for the jumper (or any other toys, really).
How do I book a special event or party?
We have several different event/party packages, which you can click here to review. In order to hold a reservation, you must give a non-refundable 50% deposit, so it is recommended that you come into our store to see the venue you are paying for, and have one of our professional staff discuss with you how we can accommodate to your dream party/event! If it is not convenient for you to come in person, we are more than happy to speak with you over the phone and take a payment that way, as well.
Can I cancel a party that I have booked?
Of course you are allowed to cancel a party. We will never force our guests to host a party! However, the 50% deposit you paid is not refundable, because we have spent time and effort to purchase things for your party.
When do I pay?
For general admission, you will have to pay before entering, You can choose to pay for a pass at any time during your visit, and the amount you paid for your general admission day pass will be credited to your pass purchase. For a party, 50% payment is required to reserve a time and date. Your remaining balance will be paid at the end of your party, Please note that our party packages do not include gratuity!